Company Description Business Egypt is a growing organization focused on delivering high-quality products and services to customers across diverse sectors in Egypt. The company emphasizes reliability, professional service, and long-term client relationships. Business Egypt values teamwork, clear communication, and continuous improvement in its operations. The work environment encourages learning, collaboration, and accountability. Team members are supported with tools and guidance to provide a consistent, positive customer experience.Role Description This is a full-time, on-site Customer Service Specialist role based in Qesm Heliopolis. The Customer Service Specialist will respond to customer inquiries via phone, email, and in person, providing accurate information and timely resolutions. The role includes handling complaints, tracking issues, and following up to ensure customer satisfaction and service consistency. The specialist will document interactions in the company’s systems, escalate complex issues when needed, and coordinate with internal teams to resolve service or product-related problems. Daily activities also involve maintaining service standards, updating customer records, and contributing feedback to improve processes and the overall customer experience.Qualifications Strong Customer Service and Customer Support skills, with a focus on resolving issues efficiently and professionally.Ability to enhance Customer Experience and Customer Satisfaction through active listening, empathy, and solution-oriented communication.Excellent Phone Etiquette and clear verbal and written communication skills in a customer-facing environment.Organizational skills, attention to detail, and the ability to manage multiple inquiries and tasks simultaneously.Previous experience in a customer service or call center role is preferred, especially in a fast-paced setting.Comfort working on-site in Qesm Heliopolis and collaborating with cross-functional teams.Proficiency with basic computer applications and CRM or ticketing systems is an advantage.High school diploma required; additional training or education in business, communications, or a related field is a plus.Excellent in Microsoft office *****(Must live near the work location)*****Please send your CV along with a voice note introducing yourself, describing your work experience, and highlighting your skills and qualifications via WhatsApp :+20 11 25887627