About the CompanyiQor is a global business process outsourcing (BPO) and customer experience (CX) solutions provider headquartered in Fort Lauderdale, Florida. With over 40,000+ employees across more than 10 countries, iQor supports leading brands worldwide by delivering high-quality, technology-driven customer engagement services.About the RoleHandle inbound and outbound customer interactions via phone, email, or chat. Provide accurate information and effective solutions to customer inquiries. Resolve customer complaints with professionalism and empathy. Maintain detailed records of customer interactions. Meet and exceed performance KPIs such as quality, productivity, and customer satisfaction.ResponsibilitiesHandle inbound and outbound customer interactions via phone, email, or chatProvide accurate information and effective solutions to customer inquiriesResolve customer complaints with professionalism and empathyMaintain detailed records of customer interactionsMeet and exceed performance KPIs such as quality, productivity, and customer satisfactionQualificationsFluency in German is a must B2/C1Minimum B1 English levelFlexibility with the rotational shifts and days off is requiredExcellent communication skills (verbal & written)Customer-focused mindset with a positive attitudeAbility to multitask and work under pressureBasic computer proficiencyPrevious customer service experience is a plusGraduates only can apply!Required SkillsFluency in GermanMinimum B1 English levelExcellent communication skillsCustomer-focused mindsetAbility to multitaskBasic computer proficiency