Company Description Sigma Tax Pro provides professional Tax Preparers, Accountants, and CPAs with state-of-the-art software solutions and exceptional support services. We prioritize building meaningful relationships with our clients, delivering unparalleled customer service and offering business-building resources to help them grow. Unlike others in the industry, Sigma Tax Pro is committed to going beyond software sales by ensuring client success. Our proactive approach and consistent support set us apart as a trusted partner in the professional tax industry. Role Description This is a full-time, on-site role for a Customer Service Specialist located in Cairo, Egypt. The Customer Service Specialist will handle customer inquiries, provide solutions, and resolve issues to ensure high levels of customer satisfaction. Responsibilities include assisting clients over the phone, maintaining professional communication standards, addressing customer concerns, and ensuring an exceptional customer experience. The role will also focus on building and maintaining positive relationships with clients. Qualifications Strong Customer Support, Customer Service, and Customer Satisfaction skillsExperience in enhancing Customer Experience and fostering positive customer relationshipsProfessional and courteous Phone EtiquetteExcellent problem-solving abilities and proactive attitudeAbility to work in a team setting and maintain composure under pressurePrior experience in a customer service or client-facing role is preferredStrong verbal and written communication skills in EnglishProficiency in using customer relationship management (CRM) tools is a plus