Customer Service Technical Support

Company Description Alorica is a global customer experience (CX) company that designs and delivers solutions that help brands build long-term customer relationships. As a full-service CX partner, Alorica combines proven performance, deep industry expertise, and modern technology to create innovative customer interactions. The company emphasizes integrity, authenticity, and strong client partnerships while continuously challenging conventional approaches. With about 100,000 professionals in 17 countries, Alorica supports more than 250 brands in over 75 languages. Team members join a curious, creative, and connected community focused on delivering meaningful results.Role Description The Customer Service Technical Support role is a full-time, on-site position based in Qesm El Sheikh Zayed. In this role, team members respond to customer inquiries via phone, email, and chat, troubleshoot technical issues, and guide customers through solutions in a clear and supportive manner. Daily tasks include logging and tracking cases, following established support procedures, and escalating complex problems when needed. The role also involves educating customers on product features, documenting recurring issues, and collaborating with supervisors and peers to improve processes and customer experience. Consistent, professional communication and a focus on customer satisfaction are expected in every interaction.QualificationsStrong Customer Support and Customer Service skills, with the ability to handle inquiries and resolve issues effectively.Demonstrated focus on Customer Satisfaction and Customer Experience, ensuring positive interactions and retention.Professional Phone Etiquette, including clear communication, active listening, and courteous handling of calls.Basic technical aptitude and comfort troubleshooting software, hardware, or connectivity issues.Excellent spoken and written communication skills in English; additional language skills are an advantage.Ability to work on-site in Qesm El Sheikh Zayed, manage time well, and maintain performance in a fast-paced environment.Experience in contact centers, technical support, or customer service roles is preferred but not required.High school diploma or equivalent; further education in IT, communications, or related fields is beneficial.