Travel Agent (B2 English Speaker)

Company Description Alorica is a global customer experience (CX) provider focused on designing and delivering interactions that build long-term customer relationships for leading brands. As a full-service partner, Alorica combines proven performance, industry expertise, and advanced technology to create innovative, results-driven solutions. The company is known for challenging convention, fostering deep client partnerships, and upholding values of integrity and authenticity. With 100,000 professionals across 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a curious, creative, and connected culture with diverse career opportunities, as highlighted on alorica.com/careers.Role Description This full-time on-site role, based in Giza, is for a Travel Agent (B2 English Speaker) supporting customers with their travel needs. The Travel Agent handles inbound and outbound customer inquiries, providing information, recommendations, and assistance with reservations for flights, hotels, and related travel services. Daily activities include creating and modifying travel itineraries, processing bookings, coordinating car rentals, and resolving issues or changes to travel arrangements. The role involves delivering professional customer service, identifying sales opportunities, and promoting suitable travel options aligned with customer preferences and policies. The Travel Agent also uses internal systems and tools to document interactions, maintain accurate records, and meet performance and quality standards.QualificationsStrong customer service skills, including handling inquiries, resolving issues, and maintaining a professional and empathetic communication style.Experience with travel reservations and travel arrangements, such as booking flights, hotels, and related services using reservation systems or online platforms.Familiarity with car rental bookings and associated travel services, with the ability to coordinate multiple components of an itinerary.Sales and upselling abilities to identify customer needs, recommend appropriate travel options, and promote additional services when suitable.B2 or higher English proficiency, with clear spoken and written communication skills; additional language skills are an advantage.Comfort working on-site in Giza, with the ability to work full-time shifts, including possible evenings, weekends, or holidays based on business needs.Strong attention to detail, organizational skills, and the ability to work with booking systems and office software tools efficiently.Previous experience in travel, hospitality, or customer contact center environments is preferred but not strictly required.Ability to work collaboratively in a team environment, adapt to process changes, and follow company policies and compliance guidelines.