Cargoz is hiring a Customer Success Executive to drive product adoption, engagement, and workflow reliability across our digital platform. This is a Product Operations + Customer Success role focused on owning end-to-end customer journeys, improving product usage, and ensuring workflows deliver consistent value. You will act as the bridge between customers, product, and operations, translating real user behavior into actionable product and process improvements.Key ResponsibilitiesConduct regular 1:1 customer conversations to understand real user behavior and needsCapture qualitative insights beyond dashboards (pain points, feedback, workarounds, expectations)Own user activation, onboarding success, and progression through key workflowsIdentify, analyze, and resolve user drop-offs and friction points in customer journeysTrack product adoption, engagement trends, and feature usage across workflowsMonitor end-to-end workflow health, reliability, and performance issuesDetect, troubleshoot, and escalate bugs, UX issues, and integration failuresWhat We’re Looking For3–5 years in Customer Success, Product Operations, Product Analytics, or similar rolesExperience in SaaS, marketplace, logistics tech, or digital-first environmentsProven ability to improve product adoption, engagement, and retention outcomesStrong proficiency with dashboards, CRM tools, and basic SQL understandingAnalytical and structured thinking with the ability to work across systems and workflowsStrong communication skills (written and verbal English required)Ability to convert data and feedback into clear insights and recommendationsNice to HaveExperience in logistics, warehousing, supply chain, or B2B marketplacesFamiliarity with WhatsApp Business API and customer communication toolsExperience with ERP systems like Odoo or similar platformsUnderstanding of workflow design, process improvement, or service operationsExposure to tools like Hotjar, FullStory, Gong, or similar analytics toolsKnowledge of customer journey mapping and automation/workflow toolsBasic understanding of APIs, integrations, and system flowsArabic language skills