Technical Customer Support Agent - English Account

About UsWe are a leading Business Process Outsourcing (BPO) group delivering high-value, customized customer management solutions globally. Our workforce thrives on advanced technology, transparency, and a passion for customer care.📌 Important Note for Applicants:This is a Customer Service & Client-Facing Support role within a BPO environment. It is not an internal IT, Desktop Support, or System Administrator position. Your primary day-to-day focus will be assisting external global end-users and customers over the phone/digital channels.The Role: What You'll DoAs a Technical Customer Service Specialist , your mission is to bridge the gap between technical issues and customer satisfaction. You will act as the first line of support for our international clients' customers.Customer Diagnostics:Actively listen to customer inquiries, showing empathy while diagnosing hardware, software, or basic technical issues.*Clear Guidance: Walk external customers through step-by-step troubleshooting, self-service tools, and feature explanations in clear English.Issue Resolution: Efficiently resolve product or service issues to meet customer satisfaction and performance targets.What We Are Looking For (Requirements)Language Fluency: Excellent verbal and written English communication skills (B2/C1) with strong active listening abilities.Customer First Mindset: Previous experience in a Contact Center, BPO, or Customer Support environment is highly preferred.Technical Aptitude: Foundational knowledge of electricity or basic technical concepts to help explain product functions to non-technical users. *(No advanced coding or network admin experience required).Operational Flexibility:Comfort working in a structured, on-site environment with rotating shifts as required by business needs.Education: University degree or equivalent; a technical diploma or related degree is an advantage.What We Offer* Competitive salary and performance bonuses.* Professional training covering the specific product technicalities and customer service best practices.* A clear career path in the international BPO and Customer Experience (CX) sector.LogisticsJob Type: Full-timeLocation: Maddi ,Cairo, Egypt (On-site)