Customer Success Manager Remote | Full-timeWe're Founders Arm, a recruitment partner connecting top MENA talent with leading US and UK companies.We are seeking a Customer Success Manager to be the day-to-day connection point between students, parents, and a fast-growing education platform. This role is ideal for empathetic, structured communicators with a STEM background who want stable, long-term remote work with an international team.Location: Remote Type: Full-timeKey ResponsibilitiesManage a portfolio of students and their parents via dedicated group chatsFollow up on lessons, assessments, and homework completion to keep students on trackDe-escalate parent concerns (cancellation threats, grade frustration, engagement issues) with empathy and structured problem-solvingCoach and motivate students who are disengaged or losing confidenceCoordinate with teachers when a student needs targeted support or a different approachKeep communication open and proactive — parents should never feel ignoredMaintain consistent tone, professionalism, and clarity in written communicationCandidate ProfileSTEM degree (science, engineering, mathematics, biomedical sciences, or related) — strongly preferredBackground in customer success, account management, customer support, or educationStrong written English; calm, empathetic, and clear under pressureComfortable de-escalating upset customers and re-engaging unmotivated studentsQuick thinker who can adapt the script and find creative solutions in the momentLong-term mindset with a 12–24 month commitmentWhy This RoleEarn in USD while working remotelyWork directly with an international education teamBuild a long-term career path with growth into senior and training rolesDevelop transferable skills in customer success, communication, and education