iSchool is on the lookout for a dedicated Customer Support Agent specializing in chat and calls. As a key part of our customer support team, you will play a crucial role in fostering an excellent experience for our users. This position requires effective communication skills and the ability to handle inquiries efficiently through various channels. If you're passionate about helping others and enjoy dynamic interactions, we'd love to have you on board!ResponsibilitiesRespond to customer inquiries via live chat and phone calls promptly and professionallyAssist with troubleshooting and resolving customer issues related to our e-learning platformProvide guidance on course selection, enrollment processes, and general account managementDocument conversations and customer feedback in our internal systems for future referenceWork closely with the technical team to escalate complex issues as neededContribute to improving customer support processes and share insights with the teamRequirements1+ years of experience in customer support, particularly via chat and callsExceptional communication and interpersonal skillsStrong ability to multitask and manage time effectivelyTechnical proficiency to troubleshoot common user issuesAbility to work collaboratively as part of a teamPassion for technology and educationKnowledge of customer support software is an advantageBenefitsCompatible SalaryIncentives and BonusesMedical InsuranceLearning & Development Opportunities