Valleysoft | Center of Excellence · Cairo, Egypt · Posted 2026-06-25
Valleysoft is a regional IT services and software solutions provider serving global clients across enterprise technology, support, and process improvement initiatives. Working in the Information Technology and Services sector, the company partners with organizations such as Oracle to help deliver dependable, business-critical solutions.In this role, you will help support digital banking applications that sit at the center of customers' day-to-day banking experiences. The position is focused on maintaining service reliability, resolving production issues, and working across technical teams to support smooth banking operations and strong customer outcomes.ResponsibilitiesSupport digital banking platforms, including internet banking, mobile banking, OBDX, and similar solutionsTroubleshoot application, transaction, and integration-related issues across digital banking environmentsWork with REST APIs, middleware integrations, and backend banking systems to investigate and resolve production issuesUse SQL queries, log analysis, and production issue investigation techniques to identify problems and drive resolutionSupport application monitoring, incident management, high-availability production environments, root cause analysis, and coordination during critical incidentsApply knowledge of digital banking services, customer journeys, banking operations, and security concepts such as authentication and authorization in digital channelsRequirementsExperience Range:4 to 8 years of experience in application support or a closely related role.Key Skills:Experience supporting digital banking platforms such as Internet Banking, Mobile Banking, or similar solutionsStrong understanding of digital banking services, customer journeys, and banking operationsExperience troubleshooting application, transaction, and integration-related issuesExperience with REST APIs, middleware integrations, and backend banking systemsExperience with SQL queries, log analysis, and production issue investigationExperience with application monitoring tools and incident management processesFamiliarity with authentication, authorization, and security concepts in digital channelsExperience supporting high-availability production environments and performing root cause analysisAdditional Notes:Experience with Oracle Digital Banking Experience (OBDX) is highly preferredExperience coordinating with multiple technology teams during critical incidentsEligible to work in Egypt