Drop Calling Officer.Egypt-SMEs-NeoBiz.Retail Banking

Contact customers who did not complete account opening, loan application, onboarding, or other digital journeys.Identify reasons for drop-off and record customer feedback for process improvement.Guide customers through the remaining steps, providing accurate information and addressing any challenges.Promote the bank’s (or company’s) products, services, and digital channels as appropriate.Ensure all calls are handled professionally, in line with service quality standards and compliance guidelines.Maintain detailed records of interactions, outcomes, and follow-up actions in the CRM system.Escalate technical or process-related issues to relevant teams to prevent repeated drop-offs.Contribute insights and recommendations to improve customer journeys and reduce abandonment rates.Achieve daily/weekly/monthly targets for contact rate, reconversion rate, and customer satisfaction.Achieve assigned Number of successful customer reconversions.Manage assigned Percentage reduction in drop-offs.Responsible for achieving Call quality and compliance adherence.Achieve assigned Customer satisfaction scores (post-call surveys if applicable).Ensure assigned Timeliness and accuracy of reporting and documentation and adhered