Mashreq BankJOB DESCRIPTION1Job TitleAVP - Operational Excellence, Efficiency Initiatives ProjectsDepartmentGroup OperationsDirect SupervisorVP - Operations Excellence Job Number2Job PurposeThe Project Manager – Efficiency Initiatives is responsible for Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations, with a clear focus on optimizing systems, processes, and tools to drive continuous improvement and enhance operational effectiveness. This role requires a strategic thinker with a strong background in operational management, process improvement methodologies, and change management. The role holder will identify optimization opportunities, implement best practices, and foster a culture of continuous improvement, with a focus on enhancing systems, processes and tools to improve operational effectiveness. This role will be required to operate successfully across multiple Operations units/countries, via a matrix managed reporting structure.3DimensionsProject LeadershipSpearheading cross-functional projects aimed at improving operational efficiency. Leading project teams, setting project goals, and ensuring successful project delivery.Stakeholder Collaboration Collaborating with departmental heads to identify optimization opportunities. Building relationships with other key stakeholders across all Units within Group Operations, gathering input, and aligning initiatives with Group Operations’ objectives.Systems ImplementationImplementing operational management systems and tools to streamline processes.Selecting, implementing, and maintaining systems and tools to support operational efficiency initiatives.4Key Result AreasLead initiatives to improve efficiency across all operational units.Identify and implement best practices for process improvements.Drive change management efforts to ensure smooth transitions to adoption of new processes. Develop and monitor performance metrics to measure the success of efficiency initiatives. Report on key performance indicators, trends, and improvement opportunities for senior management.Foster strong relationships with key stakeholders to ensure alignment and support for initiatives.5Strategic Planning and Stakeholder EngagementCollaborate with senior management and department heads to align operational improvement initiatives of Group Operations’ strategic objectives.Establish key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives.Developing strategic roadmap to guide operational efficiency initiatives, cutting across all Units within Group Operations.Engaging with employees to foster a culture of continuous improvement - Encourage employee involvement in process improvement initiatives and recognize contributions to achieving operational excellence.Providing training and support to enhance employees' skills in operational excellence.Conduct regular reviews and updates to ensure initiatives remain relevant and effective.6Process Improvement and Quality AssuranceLeading process improvement projects to streamline existing processes, workflows, and systems to identify bottlenecks, inefficiencies, and areas for improvements.Ensuring adherence to quality standards and regulatory requirements.Implementing measures to monitor and maintain process efficiency, and are sustainable & scalable across the units.Identify opportunities for process optimization, waste reduction, and automation to enhance efficiency and productivity.Utilize process improvement methodologies (Lean, Six Sigma…) to develop and implement solutions.Establish and maintain quality assurance processes to ensure compliance with regulatory requirements.Implement corrective actions and preventive measures to address any quality issues or deficiencies.7Change Management Develop and implement change management strategies to ensure successful adoption of process improvements and operational changes, across all Units within Group Operations.Managing change initiatives to ensure smooth implementation of operational improvements.Engage stakeholders at all levels across all Units within Group Operations to gain buy-in and support for improvement initiatives.Communicating changes effectively to stakeholders across Group Operations and managing resistance.