Duty Manager

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionWe are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphereOversee day-to-day operations, ensuring high standards of service and efficiency across all departmentsManage guest relations, addressing concerns and enhancing overall satisfactionCoordinate with various departments to maintain seamless communication and operationsMonitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenueConduct regular team meetings and training sessions to improve performance and motivationEnsure compliance with company policies, local regulations, and safety standardsHandle emergency situations and make critical decisions when necessaryPrepare and analyze reports on key performance indicatorsContinuously seek ways to improve guest experiences and operational efficiencyQualificationsProven experience in a similar role within the hospitality industryStrong leadership and team management skillsExcellent customer service orientation with a friendly and empathetic approachDetail-oriented with the ability to multitask and work efficiently under pressureProficiency in front desk operating systems (e.g., Opera) and understanding of GDSStrong problem-solving skills and ability to make quick, assertive decisionsExcellent communication skills, both verbal and writtenFinancial acumen for managing rates and overbooking strategiesFlexibility to work varying shifts, including nights, weekends, and holidaysBachelor's degree in Hospitality Management or related field preferredFluency in English; knowledge of Arabic or other languages is a plusAdditional InformationHotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift.Frequent lifting and carrying up to 30 lbs.Occasional kneeling, pushing, pulling, lifting.Occasional ascending or descending ladders, stairs and ramps.Note: Customization may be included for any specific local or legislative requirements, such as work permitsOur commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.