E-commerce Operations Manager - RTG

About The RoleWe are looking for an experienced E-commerce Operations Manager to oversee end-to-end fulfillment operations across multiple e-commerce partners. In this role, you will ensure every order is fulfilled accurately, delivered on time, and managed within agreed cost targets while maintaining operational excellence across warehousing, logistics, and last-mile delivery.You will be responsible for optimizing supply chain operations, managing third-party logistics partners, driving operational efficiency, and ensuring scalable processes that support business growth. You will also collaborate with the Ventures Director to evaluate new business opportunities and develop operational plans for prospective partners.Key ResponsibilitiesOwn end-to-end e-commerce fulfillment operations from order placement to final deliveryEnsure delivery, order accuracy, inventory, and operational cost KPIs are consistently achievedManage warehouses, 3PL providers, and last-mile delivery partners to meet agreed SLAs and budgetsOversee returns and reverse logistics to maximize stock recovery and operational efficiencyPlan operational capacity to support seasonal peaks and business growth without service disruptionStandardize fulfillment processes to improve scalability and accelerate onboarding of new partnersMonitor operational performance, analyze KPIs, and implement continuous improvement initiativesCollaborate with the Ventures Director to assess new opportunities and build operational proposals for prospective partnersWork cross-functionally to improve inventory management, fulfillment workflows, and delivery performanceIdentify opportunities to optimize logistics partnerships and reduce operational costs across active accountsRequirementsBachelor's degree in Supply Chain, Logistics, Engineering, or a related field6+ years of experience in supply chain, logistics, fulfillment, or retail operations2-3 years of dedicated experience in e-commerce operationsProven experience managing warehouses, 3PL providers, and last-mile delivery partnersStrong knowledge of fulfillment operations, inventory management, and reverse logisticsExperience managing operational KPIs, including on-time delivery, order accuracy, inventory accuracy, and cost per orderExcellent analytical, problem-solving, and stakeholder management skillsAbility to thrive in a fast-paced, high-growth environment and manage peak operational periodsExperience leading operational teams and driving process improvement initiatives