Engagement Manager

People Engagement Manager – VXI Egypt (BPO Industry) Position SummaryThe People Engagement Manager is responsible for developing and executing employee engagement, culture, recognition, wellbeing, and retention initiatives that enhance the overall employee experience. This role focuses on creating a positive, inclusive, and high-performing workplace culture while driving employee satisfaction, motivation, and retention.The People Engagement Manager partners closely with Operations, Human Resources, Communications, Learning & Development, and Leadership teams to ensure employees feel valued, connected, and engaged throughout their journey with the organization.Key Responsibilities Employee Engagement StrategyDevelop and implement the annual employee engagement strategy aligned with business objectives.Design and execute initiatives that improve employee satisfaction, morale, and retention.Monitor engagement trends and recommend continuous improvement actions.Lead employee listening programs, engagement surveys, and pulse checks.Employee ExperienceEnhance the employee journey from onboarding through exit.Identify and address employee experience pain points impacting engagement and satisfaction.Partner with HR teams to improve employee touchpoints and workplace experiences.Develop programs that foster belonging, inclusion, and a positive workplace culture.Culture & Employer BrandPromote company values, culture, and Employee Value Proposition (EVP).Lead culture-building initiatives across all levels of the organization.Support internal employer branding campaigns and employee advocacy programs.Collaborate with Marketing and Communications teams on employee-focused campaigns and events.Recognition & Rewards ProgramsDesign, implement, and manage employee recognition programs.Develop initiatives that celebrate achievements, milestones, and outstanding performance.Coordinate employee appreciation activities and awards programs.Measure and evaluate the effectiveness of recognition initiatives.Employee Events & ActivitiesPlan and execute employee engagement activities, town halls, celebrations, CSR initiatives, and company events.Manage annual engagement calendars and event budgets.Organize cultural, wellness, and social activities that strengthen employee connections and collaboration.Ensure all activities align with company values and promote inclusivity.Wellbeing ProgramsDevelop and implement employee wellbeing and wellness initiatives.Promote mental health awareness, work-life balance, and wellness best practices.Coordinate wellness campaigns and employee assistance programs.Measure participation rates and program effectiveness.Surveys & AnalyticsManage employee engagement surveys and feedback mechanisms.Analyze engagement data and identify trends, risks, and opportunities.Present findings, insights, and recommendations to leadership teams.Develop action plans based on employee feedback and survey results.Retention InitiativesPartner with HR Business Partners and Operations leaders to address retention challenges.Analyze turnover trends and key engagement drivers.Develop retention strategies for critical and high-risk employee populations.Conduct focus groups, listening sessions, and employee feedback forums.Communication & Stakeholder ManagementCreate communication plans for engagement initiatives and organizational programs.Partner with leaders to drive employee participation and adoption.Ensure consistent messaging across all employee engagement activities.Present engagement updates, insights, and recommendations to senior leadership.Key Performance Indicators (KPIs)Employee Engagement ScoresEmployee Retention & Attrition RatesEmployee Participation RatesInternal Satisfaction Survey ResultsEvent Attendance & Engagement LevelsRecognition Program EffectivenessEmployee Wellbeing Participation MetricsEmployer Branding & Internal Advocacy MetricsQualifications & RequirementsBachelor's Degree in Human Resources, Business Administration, Psychology, Communications, or a related field.Minimum 5–7 years of experience in Employee Engagement, Employee Experience, HR, Culture, Communications, or related functions.Previous experience within the BPO / Contact Center industry is highly preferred.Strong project management and event management skills.Experience managing employee engagement surveys and analytics.Excellent communication, presentation, and stakeholder management skills.Strong analytical and reporting capabilities.Proven ability to build and execute employee engagement strategies.Experience managing budgets, programs, and cross-functional initiatives.Core CompetenciesEmployee Engagement & ExperienceOrganizational Culture DevelopmentEmployee Recognition & RewardsStakeholder ManagementInternal CommunicationsEvent & Program ManagementData Analysis & ReportingChange ManagementEmployee Wellbeing & RetentionStrategic Planning & ExecutionWork EnvironmentFast-paced BPO / Contact Center environment.Onsite role with extensive collaboration across Operations, HR, Leadership, and Support Functions.May require flexibility to support employee engagement activities outside standard business hours when necessary.