English CS ( B2 / C1 )

Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across multiple industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations across North America, Europe, the Middle East, and Africa. Raya CX operates from competitive and highly skilled labor markets, offering integrated outsourcing solutions tailored to diverse client needs. Its services are supported by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members join a global, growth-focused environment centered on high-quality customer experiences.Role Description This is a full-time, on-site English CS role located in Qesm 1st 6 October. The English CS team member will handle customer interactions in English at B2/C1 level, responding to inquiries across multiple channels such as phone, email, and chat. Responsibilities include understanding customer needs, providing accurate information, resolving issues efficiently, and escalating complex cases when necessary. The role involves documenting interactions, following established processes, and adhering to performance and quality standards. The team member will also participate in ongoing training, coaching, and feedback sessions to maintain high language proficiency, product knowledge, and service quality.Qualifications Strong English communication skills (B2/C1), with clear spoken and written communication and active listening abilities.Customer service skills, including problem-solving, empathy, and the ability to manage challenging interactions professionally.Experience or interest in English teaching, coaching, or training is an advantage, especially in helping others improve communication skills.Basic translation or language support skills to clarify information between English and other languages when needed.Ability to learn quickly, follow structured workflows, and use customer service tools and systems effectively.High attention to detail, time management, and organization in a fast-paced, target-driven environment.Flexibility to work different shifts, including evenings, weekends, or holidays as required by business needs.Previous customer service, contact center, or BPO experience is preferred but not mandatory.