English Customer Support Representative

We are seeking an enthusiastic and dedicated English Customer Support Representative to join our dynamic team at a leading Outsourcing/Offshoring company. The ideal candidate will possess exceptional communication skills and a passion for providing top-tier customer service, ensuring client satisfaction and addressing inquiries promptly and effectively.RESPONSIBILITIESManage incoming customer inquiries via phone, email, and chat in a timely manner.Assist customers with product and service inquiries, troubleshooting, and complaints.Provide clear and accurate information regarding products, services, and processes.Document customer interactions and feedback in the customer relationship management system.Work collaboratively with team members and other departments to resolve customer issues.Maintain a positive, empathetic, and professional attitude toward customers at all times.Identify and escalate priority issues to the appropriate team members as needed.Stay updated on product knowledge and any changes in policies or procedures.REQUIREMENTSProven experience in a customer service role, preferably in the outsourcing or offshoring industry.Excellent verbal and written communication skills in English.Strong problem-solving skills and the ability to think critically.Familiarity with customer support software and CRM systems is a plus.Ability to multitask and work effectively in a fast-paced environment.A degree in Communications, Business, or a related field is preferred but not required.Demonstrated ability to maintain composure in challenging situations.BENEFITSSocial InsuranceMedical InsuranceFixed Morning ShiftsFully Paid TrainingClear Career Growth Path