Line of ServiceAdvisoryIndustry/SectorTechnologySpecialismAdvisory - OtherManagement LevelManagerJob Description & SummaryWe are seeking experienced ITSM / IT Governance professionals to support the design, implementation, and optimization of IT service management frameworks and governance models. The ideal candidate will bring deep expertise in ITIL practices, IT operating models, and strategic IT alignment, with a strong understanding of compliance and standards such as ISO/IEC 20000 and ISO/IEC 27001.Key Responsibilities:Assess and enhance existing ITSM processes and governance structuresDesign and implement IT operating models aligned with business strategyLead or support ITSM tool implementations and process automationAlign ITSM practices with ITIL framework and ISO standardsDevelop policies, procedures, and performance metrics (SLA, KPI, KRI)Collaborate with stakeholders across IT, Risk, Compliance, and Business unitsRequired Qualifications:ITIL v4 Certification (Foundation or higher)Proven experience in ITSM implementation and optimizationStrong background in IT Governance and Operating ModelsFamiliarity with ISO/IEC 20000, ISO/IEC 27001, or similar standardsFamiliarity with OKR, KPI, KRI concepts and demonstrable expertiseExperience working with IT strategy and transformation initiativesExcellent communication, documentation, and stakeholder engagement skillsPreferred Qualifications:Experience in regulated industries (e.g., banking, finance, healthcare)Knowledge of COBIT, TOGAF, or other governance frameworksFamiliarity with tools like ServiceNow, BMC Remedy, or Jira Service Management Required SkillsOptional SkillsAccepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Amazon Web Services (AWS), Analytical Thinking, Apache JMeter, Apigee (Software), API Management, Azure API Management, Business Process Integration, Business Requirements Analysis, Coaching and Feedback, Communication, Creativity, Data Integration, Data Virtualization, Embracing Change, Emotional Regulation, Empathy, Enterprise Application Integration, Enterprise Architecture, Enterprise Integration, Google Cloud Platform, Hybrid Cloud {+ 26 more}Desired Languages (If blank, desired languages not specified)Travel RequirementsNot SpecifiedAvailable for Work Visa Sponsorship?NoGovernment Clearance Required?NoJob Posting End Date