Executive (Customer experience)

You are about to apply for a job at a certified Top Employer in 2025!Ready to be part of one of the market leaders in Egypt? Apply now!Raya Trade; one of Raya’s subsidiaries is hiring a Executive (Custsomer experience)What will you do? Oversee and continuously improve all customer touchpoints across the customer journey. Collaborate with cross-functional teams to deliver a seamless and consistent customer experience. Review and evaluate customer journeys to identify gaps and opportunities for improvement. Drive initiatives that enhance customer satisfaction and reduce friction. Ensure alignment between customer experience strategies and business objectives. Monitor customer feedback and performance metrics to inform improvements. Support the development of processes that elevate the overall customer experience.SkillsStrong communication skills Customer-oriented Time management Flexibility Reliability (patient and motivated) Honesty Negotiation skills Ability to learn Adaptability Customer Journey Mapping CX Strategy Data Analysis