Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionFairmont Hotels & Resorts is seeking a dedicated and customer-focused Fairmont Gold Agent / Reception Agent to join our team at our Cairo property. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations and premium loyalty program services. You will combine administrative efficiency with genuine hospitality to create memorable experiences for our valued guests.Greet guests warmly upon arrival and departure, ensuring a seamless check-in and check-out experienceManage Fairmont Gold loyalty program inquiries, benefits, and member recognition with professionalism and attention to detailProcess guest requests, reservations, and room assignments efficiently using hotel management systemsAddress guest concerns and complaints with empathy and resolve issues promptly to ensure satisfactionAnswer phone calls and emails professionally, directing inquiries to appropriate departmentsMaintain accurate guest records and confidential information in compliance with hotel policiesCoordinate with housekeeping, maintenance, and other departments to fulfill guest needsPerform administrative tasks including data entry, filing, and documentationProvide concierge-level assistance and local recommendations to enhance the guest experienceEnsure the front desk area remains organized, clean, and welcoming at all timesUphold Fairmont standards of service excellence and brand reputationQualificationsProven customer service experience in a hospitality or hotel environmentExcellent verbal and written communication skills in EnglishStrong organizational and time management abilities with the capacity to multitask effectivelyProficiency with hotel property management systems (PMS) and computer applicationsProfessional demeanor with a friendly, empathetic, and customer-focused approachProblem-solving skills and ability to handle challenging situations with composureAttention to detail and accuracy in record-keeping and data entryKnowledge of luxury hospitality standards and premium guest service expectationsAbility to work flexible hours, including evenings, weekends, and holidays as requiredFamiliarity with loyalty program operations is a plusMultilingual capabilities beyond English are highly valuedAdditional InformationOur Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.