SOKNA is dedicated to transforming all aspects of the funeral service process in Egypt. Our company’s objective is to assist families when they experience a loss by providing a seamless and curated service that relieves them of the stress and fear of navigating funeral logistics. We’re a highly ambitious start-up with a dedicated and energetic team, and we’re looking for similarly passionate individuals to grow with us. SOKNA is looking for a Field Coordinator. The ideal candidate is a people-person who strives to consistently produce quality work. S/he must have solid teamwork and coordination skills. S/he needs to be customer-oriented, reliable, punctual and highly presentable. If you have these great qualities, we want to meet you! Perks at SOKNA: ● Competitive salary and benefits ● Attractive performance-based bonus structure ● Full medical, dental and vision coverage ● Team-oriented and supportive work environment ● Opportunities for growth and professional development ● Quarterly team-building events and outings ● Be our frontline representative, based in one of our partner hospitals to directly interface with families facing loss in a timely manner ● Plan, lead and execute funeral services on the ground on a daily basis with the support of a small team ● Communicate with the Account Executive to receive new service requests, collect instructions and report timely updates at various steps of the funeral ● Address customer needs with great attention to details and laser-focus on quality ● Build relationships with the staff at the hospital among other parties and eloquently communicate our company’s mission and core values ● Prepare all the tools and documents needed to meet the service requirements ● Fill forms, complete paperwork and write concise notes ● Handle payments and service accounting with relevant stakeholders Qualifications: ● A Bachelor's degree with 2 - 4 years of experience ● High-level of integrity and passion for helping others ● Problem solver and able to work under pressure while maintaining standards ● Detail-oriented with solid organizational skills and a strong desire to do great work ● Excellent communicator and a great team-player ● Reliable and always on-time ● Professional, empathetic and able to communicate with the families ● Excellent in spoken and written English and Arabic