If you're looking for a role where your language skills can make a real difference, this could be a great fit for you.At TalentPop, we're growing our team and looking for a French + English Bilingual Customer Service Representative (Non-Voice) to join us. This is a great opportunity for fluent French and English speakers who are passionate about customer support, problem-solving, and delivering exceptional customer experiences in a fully remote environment.Important: During the application process, when prompted to select the languages you know or speak, please make sure to choose French and English to ensure your application is routed correctly for this role.In this role, you’ll support customers through chat and email, helping resolve inquiries, provide clear information, and create a smooth and positive customer experience. This role is ideal for someone who enjoys written communication, problem-solving, and delivering thoughtful support.What You'll DoProvide timely and professional support via chat and email in both French and EnglishAssist customers with inquiries, orders, and general concernsTroubleshoot issues and provide clear, accurate solutionsDocument customer interactions and maintain accurate recordsCollaborate with the team to ensure consistent and high-quality supportShare feedback and insights to help improve processes and customer experienceWhat We're Looking ForFluent in French and English (written and reading comprehension required)At least 1 year of customer service experience (e-commerce or similar is a plus)Strong written communication and attention to detailComfortable using support tools such as Zendesk, Gorgias, or ShopifyOrganized, reliable, and able to manage multiple conversations at onceA proactive and solution-oriented mindsetWhat You’ll Need to Work From HomeYour own computer or laptop (i5 processor or equivalent preferred)A reliable internet connection with at least 25 Mbps upload and download speedA quiet and professional workspaceWhat We OfferPermanent remote work setupCompetitive pay with annual performance-based increasesPaid time offHealth and dental insurance or a monthly health stipendHoliday bonusesOpportunities for growth and career advancementIf you enjoy helping customers through clear and thoughtful communication and want to be part of a supportive remote team, we’d love to hear from you. Apply now and take the next step in your career.