Oversee and manage the front desk operations, ensuring all visitors, guests, and clients are received in a professional, friendly, and efficient manner in accordance with the company’s service standards. Supervise the handling of incoming communications including phone calls, emails, and messages, ensuring they are properly routed, documented, and followed up in a timely manner. Ensure residents' and visitors' requests, inquiries, and complaints are properly logged, communicated, and resolved by coordinating with the relevant departments and monitoring the resolution process. Ensure accurate and up-to-date information is provided to guests and residents regarding property facilities, services, activities, and nearby attractions to enhance the overall visitor experience. Maintain high standards of customer service at the front desk, ensuring all interactions with visitors and residents reflect professionalism and service excellence. Coordinate with Facility Management, Security, CRM, and other internal departments to ensure seamless operations and efficient handling of visitor and resident needs. Monitor front desk service performance, identify service improvement opportunities, and implement corrective actions when necessary. Supervise and support the Front Desk team, ensuring adherence to company policies, procedures, and service quality standards. RequirementsEducation: BSc in Business Administration or related disciplines. Experience: 7-10 years of experience in customer service, front desk, or client relations. At least 2 years in a supervisory or team leadership role.Training & Certification: Preferred: Hospitality / Guest ServiceSkills: Communication skills – Leadership skills – Problem Solving – Decision Making.Abilities & Attitude: Proficiency in MS Office – Fluency in English