Front Office Supervisor | Healthcare

Job Title: Front Office Supervisor – HealthcareCompany Overview:New Nozha Hospital is a well-established healthcare facility located in Moharam Bey, Alexandria. We are committed to delivering accessible, high-quality, and patient-centered medical care in a collaborative and supportive work environment.Role Summary:We are looking for a professional and experienced Front Office Supervisor to lead our front desk operations. The ideal candidate will ensure smooth daily operations, exceptional patient experience, and efficient coordination between patients and clinical teams.Key Responsibilities:Oversee all front desk activities including patient registration, check-in/out, appointment scheduling, and inquiries.Lead, supervise, and coach the front office team to maintain high performance standards.Manage appointment bookings, reservations, and patient flow to ensure smooth hospital operations.Handle patient complaints and resolve service issues promptly and professionally.Collaborate with clinical and administrative departments to optimize processes and enhance patient satisfaction.Maintain accurate records, generate reports, and ensure compliance with hospital policies.Monitor team performance, organize schedules, and support continuous training.Requirements:Proven supervisory experience in a front office or healthcare setting.Strong knowledge of front desk operations, patient registration, and appointment management systems.Excellent customer service skills with a caring, professional, and solution-oriented approach.Good knowledge of ERP systems, particularly Codezon, is highly preferred.Familiarity with Hospital Information Systems (HIS) and electronic medical records.Proficiency in MS Office and basic administrative tools.Strong verbal and written communication skills in Arabic and English.Ability to work effectively in a fast-paced environment with high attention to detail.Previous experience in a hospital or medical center is a strong advantage.Diploma or degree in Healthcare Administration, Business, or a related field is a plus.This is a full-time, on-site position based in Moharam Bey, Alexandria.Send your CV via Email hr@newnozha.com