Are you passionate about designing and optimizing world-class customer experience solutions? We are looking for an experienced Senior Genesys Cloud CX Engineer to join our CX Solutions team and play a key role in delivering and supporting enterprise-scale contact center environments. What You'll Do:• Design, implement, and maintain Genesys Cloud CX solutions• Build and support omnichannel customer engagement across Voice, Email, Chat, Messaging, and Digital Channels• Develop and optimize Architect call flows, routing strategies, queues, and customer journeys• Configure and manage outbound campaigns, dialing strategies, and contact lists• Integrate Genesys Cloud CX with Salesforce and other business applications• Develop integrations using APIs, SDKs, Data Actions, and automation technologies• Support SIP trunking, carrier connectivity, and VoIP environments• Troubleshoot complex production issues and perform root cause analysis• Collaborate with stakeholders, customers, project teams, and vendorsWhat We're Looking For:4+ years of hands-on experience with Genesys Cloud CX in production environmentsStrong expertise in Architect, Routing & Queuing, Voice Services, Digital Channels, and Outbound Campaign ManagementExperience integrating Genesys Cloud CX with Salesforce or other CRM platformsKnowledge of Genesys Cloud APIs, SDKs, Data Actions, and automation capabilitiesSolid understanding of VoIP, SIP, telephony concepts, and carrier connectivityStrong troubleshooting and problem-solving skillsProfessional working proficiency in English
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems