IT Portfolio Manager

TP · Cairo, Egypt · Posted 2026-06-08

Purpose:The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.The role will ensure that IT initiatives align with strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of business digital landscape.Responsibilities:Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies.Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value.Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available.Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery.Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals.Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes.Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities.Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals.Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders.Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations.Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting.Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place.Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary.Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms.Support vendor performance evaluations and ensure that service level agreements (SLAs) are met.Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery.Requirements:Bachelor’s degree in information technology, Computer Science or related discipline. Master's degree in business administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results.Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others)Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

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Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.

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  • High Transaction Volume: Processes approximately 50 million transactions annually across its platform
  • Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
  • Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems

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