German QA

Location: Kattameya, Cairo (Hybrid)Department: Quality Assurance / OperationsIndustry: Business Process Outsourcing (BPO)About the RoleWe are looking for an analytical, process-driven German-Speaking Quality Assurance Specialist to join our team at our Kattameya site. In this role, you won't just monitor calls—you will leverage data analytics and process improvement methodologies to drive operational excellence. This is a hybrid position combining the flexibility of working from home with collaborative on-site days.Key ResponsibilitiesQuality Monitoring & Analysis: Evaluate German-language customer interactions to ensure compliance, accuracy, and high-quality service delivery.Data-Driven Insights: Utilize Power BI and advanced data analysis tools to track quality metrics, identify performance gaps, and visualize trends.Process Improvement: Lead and support continuous improvement projects using Lean Six Sigma methodologies to optimize BPO workflows.Reporting & Feedback: Deliver actionable insights and analytical reports to operations management and provide structured feedback to frontline teams.Requirements & QualificationsLanguage Fluency: Native-level or fluent professional command of the German language (both written and spoken).Experience: Minimum of 6 months of experience as a Quality Assurance Specialist strictly within the BPO industry.Certifications: Lean Six Sigma Green Belt certification is a strict requirement.Technical Skills:Solid, hands-on knowledge of Power BI for dashboard creation and data visualization.Proficiency with operational analysis tools and data interpretation.Location & Workspace: Ability to commute to our Kattameya office according to the hybrid schedule.