Guest Experience Associate

Company DescriptionTEC Middle East and North Africa is a home-grown UAE events business established in 2008 that has expanded globally. The company is known for its award-winning international team, delivering creative, technology-driven event experiences for leading global clients such as HSBC, Cisco, Meta, Microsoft and many more.TEC specializes in bespoke Live Events and Content Solutions, combining innovative digital content, social media strategy, and meticulous planning to create memorable experiences. Its in-house digital content team, including videographers, photographers, and graphic designers, ensures each event is supported by engaging content that amplifies brand messaging and audience engagement.TEC is committed to partnering with clients to produce unforgettable events that drive conversation, entertainment, and networking.Role Description The Guest Experience Associate is a project-based hybrid role based in Cairo, with a mix of on-site work and work-from-home flexibility. This role focuses on delivering a high standard of guest experience across a flagship event taking place in Cairo in October 2026, ensuring that attendees feel welcomed, informed, and supported.Day-to-day responsibilities include handling inquiries, managing reservations, and coordinating transport schedules, rooming lists and visitor registration. The Guest Experience Associate will also support event operations by providing accurate information, resolving issues promptly, and maintaining clear communication with internal teams. This position requires strong attention to detail, a customer-centric mindset, and the ability to adapt to fast-paced event environments.QualificationsStrong communication skills, including clear verbal and written interaction with guests and colleagues.Customer service and guest experience skills to ensure visitors feel welcomed, supported, and satisfied.Experience with receptionist duties, including handling inquiries, managing front desk operations, and coordinating guest flow.Ability to manage reservations and bookings accurately using relevant systems or software.Previous experience in hospitality, events, or front-of-house roles is highly beneficial.Professional, approachable demeanor with a focus on problem-solving and service excellence.Ability to work in a hybrid environment, balancing on-site responsibilities in Manila with remote tasks.Proficiency in English; Arabic is an advantage.Basic computer literacy and familiarity with scheduling or CRM tools.High school diploma or equivalent required; further education in hospitality, tourism, or communications is a plus.​Pre-event: Remote - Mid August to 3 October 2026Attend client planning meetings (twice-weekly calls)Manage registration processCoordinate guest listsProduce transport manifestsManage self-select activity allocationsCoordinate airport arrival schedulesLiaise with hotel hotel for accommodation​On-site: 4 to 9 October, in CairoOn site check in with hotelGuest enquiriesTransport departures in coordination with transport managerSelf-select activity transfers and coordination with transport managerAirport departuresGuest communicationsLost & foundCoordinate support staffLocation: Cairo, EgyptContract: Freelance (Project Based)Start date: Mid August 2026End date: 9 October 2026