Company Description Xuru Stays is a hybrid hospitality operator offering professionally managed, apartment-style rentals with hotel-like services for tourists and corporate guests. Founded by a successful Airbnb host and an ex-Airbnb employee, the company focuses on Egypt’s growing short-term rental market and the demand for standardized, high-quality residential accommodation. By connecting homeowners with this demand in strategic locations, Xuru Stays helps maximize returns on property investments. Supported by a robust technology stack, the team optimizes operations while ensuring sustained profitability for homeowners and reliable, comfortable stays for guests.Role Description the Guest Experience Specialist is a full-time, on-site role based in Heliopolis. This position is responsible for welcoming guests, managing check-in and check-out processes, and ensuring a smooth stay through proactive communication and support. The Specialist will handle guest inquiries and requests in person, via phone, and digital channels, addressing issues promptly and professionally to maintain high satisfaction levels. Day-to-day tasks include coordinating with housekeeping supervisors and maintenance teams, updating reservation details, documenting guest feedback, and assisting with local information or recommendations. The role also involves maintaining accurate records, following company procedures, and representing Xuru Stays’ standards of service and hospitality.QualificationsBachelor's degreeStrong customer-facing skills, including Customer Service and Customer Experience, with a focus on building trust and rapport.Ability to handle inquiries and issues effectively, using Customer Support and Customer Satisfaction techniques to resolve concerns.Professional communication skills with excellent Phone Etiquette and clear spoken and written English; Arabic proficiency is an advantage.Previous experience in hospitality, tourism, or front desk operations is preferred.Comfort with using reservation systems and basic office software; ability to learn new tools quickly.Detail-oriented, organized, and able to manage multiple guest requests in a fast-paced environment.Availability to work flexible shifts, including evenings, weekends, and holidays as needed.High school diploma required; post-secondary education in hospitality or a related field is a plus.