Role play:A Guest Relations Agent on a luxury floating venue along the Nile River delivers a refined and personalized hospitality experience from arrival to departure. The role involves warmly welcoming quests, managing reservations, and quiding them through five upscale dining concepts and exclusive nightlife offerings. The agent anticipates quest needs, provides tailored recommendations, and coordinates special occasions to ensure memorable moments. With strong communication skills, attention to detail and a commitment to excellence, the Guest Relations Agent upholds the highest standards of luxury service while creating a seamless and sophisticated guest journey.Job description:• Review arrival lists to welcome quests. • Attend to special quests (e.g., VIPs) and answer their inquiries.• Anticipate guest needs and build rapport withcustomers.• Address customer complaints and escalate to the Guest Relations Manager when needed. • Ensure compliance with health and qualitystandards.Requirements:• BSc/BA in Hospitality Management ispreferred.• 1-3 years of previous experience as a Guest Relations Agent in Nightlife or Luxury hotels is a Must. • Proven experience in systems such as the FOH system or related field. • Familiarity with hospitality industry standards. • Proficiency in English; knowledge of additional languages is a plus. • A customer-oriented and professional attitude. • An outgoing personality.• Outstanding communication abilities.