Handover Section Head - Engineering

Job PurposeResponsible for Overseeing the handover process of properties to clients, ensuring seamless operations, high customer satisfaction, and compliance with company standards and regulations.DUTIES & RESPONSIBILITIES- Developing and implementing handover procedures and policies to standardize operations and ensure seamless property transitions that enhance the client experience- Managing and coordinating pre-handover property inspections to identify and resolve any outstanding issues, ensuring all properties meet quality and readiness standards.- Supervising the preparation and delivery of comprehensive handover documentation to provide clients with accurate property details, legal agreements, and user manuals.- Liaising with internal departments such as construction, legal, and customer service to eliminate delays in handover processes and ensure timely and coordinated project delivery.- Overseeing the scheduling and execution of client walkthroughs to familiarize clients with property features, address concerns, and boost satisfaction.- Ensuring adherence to legal and contractual obligations during the handover process to mitigate risks and uphold company credibility.- Monitoring customer feedback and addressing complaints efficiently to enhance customer experience and promote service improvements.- Preparing regular handover progress reports for management to provide insight into project status, highlight challenges, and support informed decision-making.- Leading and training the handover team to improve performance, consistency, and efficiency in operations.Maintaining detailed and accurate records of all handover activities to ensure traceability, accountability, and operational excellenceRequirements- Education: Bachelor’s degree in engineering, preferably in Civil or Architecture.- Experience:5 – 8 years of experience in the Property Delivery department.- Skills: Communication skills - Interpersonal skills. – Presentation skills.- Abilities & Attitude: Precise, organized, and self-motivated.