Head Client Experience, RBG.CXC - RBG - Direct Banking Centre-Egypt COE.Client Experience and Conduct Group-MEGPCOE

Mashreq · Posted 2026-04-26

- Heading Call Center Unit, Quality Unit & Retention unit, RBG Training unit & RBG Tribe Agile; to constantly and visibly improve customer satisfaction scores and related survey results through complaints resolution and determine the root causes for the complaints to enhance the existing processes and communicate the results with the Top management

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About Mashreq

Banking

More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance.

What you should know

  • UAE ATM Pioneer: Pioneered the first ATM cash machines in the United Arab Emirates in 1983
  • Global Talent Powerhouse: Employs a diverse workforce of over 6,000 professionals representing more than 70 nationalities
  • UAE 1967 Legacy: Operates as the oldest privately owned bank in the UAE, founded in 1967 before the nation's formal formation

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