Mashreq BankJOB DESCRIPTION1Job TitleAVP - Operational Excellence, Efficiency Initiatives ProjectsDepartmentGroup OperationsDirect SupervisorVP - Operations ExcellenceJob Number2Job PurposeThe Project Manager – Efficiency Initiatives is responsible for Leading the Development and Execution of operational efficiency initiatives that are horizontal and cutting across all Units within Group Operations, with a clear focus on optimizing systems, processes, and tools to drive continuous improvement and enhance operational effectiveness. This role requires a strategic thinker with a strong background in operational management, process improvement methodologies, and change management. The role holder will identify optimization opportunities, implement best practices, and foster a culture of continuous improvement, with a focus on enhancing systems, processes and tools to improve operational effectiveness. This role will be required to operate successfully across multiple Operations units/countries, via a matrix managed reporting structure. 3DimensionsProject Leadership- Spearheading cross-functional projects aimed at improving operational efficiency.- Leading project teams, setting project goals, and ensuring successful project delivery.Stakeholder Collaboration- Collaborating with departmental heads to identify optimization opportunities.- Building relationships with other key stakeholders across all Units within Group Operations, gathering input, and aligning initiatives with Group Operations’ objectives.Systems Implementation- Implementing operational management systems and tools to streamline processes.- Selecting, implementing, and maintaining systems and tools to support operational efficiency initiatives.4Key Result Areas- Lead initiatives to improve efficiency across all operational units.- Identify and implement best practices for process improvements.- Drive change management efforts to ensure smooth transitions to adoption of new processes.- Develop and monitor performance metrics to measure the success of efficiency initiatives.- Report on key performance indicators, trends, and improvement opportunities for senior management.- Foster strong relationships with key stakeholders to ensure alignment and support for initiatives.-5Strategic Planning and Stakeholder Engagement- Collaborate with senior management and department heads to align operational improvement initiatives of Group Operations’ strategic objectives.- Establish key performance indicators (KPIs) and metrics to measure the success of operational excellence initiatives.- Developing strategic roadmap to guide operational efficiency initiatives, cutting across all Units within Group Operations.- Engaging with employees to foster a culture of continuous improvement - Encourage employee involvement in process improvement initiatives and recognize contributions to achieving operational excellence.- Providing training and support to enhance employees' skills in operational excellence.- Conduct regular reviews and updates to ensure initiatives remain relevant and effective.6Process Improvement and Quality Assurance- Leading process improvement projects to streamline existing processes, workflows, and systems to identify bottlenecks, inefficiencies, and areas for improvements.- Ensuring adherence to quality standards and regulatory requirements.- Implementing measures to monitor and maintain process efficiency, and are sustainable & scalable across the units.- Identify opportunities for process optimization, waste reduction, and automation to enhance efficiency and productivity.- Utilize process improvement methodologies (Lean, Six Sigma…) to develop and implement solutions.- Establish and maintain quality assurance processes to ensure compliance with regulatory requirements.- Implement corrective actions and preventive measures to address any quality issues or deficiencies.7Change Management- Develop and implement change management strategies to ensure successful adoption of process improvements and operational changes, across all Units within Group Operations.- Managing change initiatives to ensure smooth implementation of operational improvements.- Engage stakeholders at all levels across all Units within Group Operations to gain buy-in and support for improvement initiatives.- Communicating changes effectively to stakeholders across Group Operations and managing resistance.- Providing support and guidance to teams during periods of change.8Knowledge, Skills and Experience- Bachelor’s degree in business administration, Finance, Operations Management, Engineering, or a related field (preferred).- Proven experience in leading cross-functional projects and driving change, or a similar role within a back-office service industry (ideally Banking / Financial Services), with a minimum of 10-12 years in a leadership position.- Strong background in operational management and process improvement methodologies.- Excellent analytical and problem-solving skills.- Excellent leadership and communication skills, with the ability to motivate and inspire team members.- Strong communication and stakeholder management abilities.- Experience in implementing operational management systems and tools.- Strong understanding of process improvement methodologies such as Lean Six Sigma, Kaizen, Total Quality Management, or Agile.- An understanding of banking products, services, and regulatory requirements would be preferable.- Excellent project management, change management, and problem-solving skills.- Ability to influence and collaborate with stakeholders at all levels of the organization.- Strong analytical skills with the ability to analyse data, identify trends, and make data-driven decisions.- Proficiency in using process mapping software, statistical analysis tools, and Microsoft Office suite.Job HolderDateReporting Line Manager – Hisham HassanDate – 24-May-2024Approved By –Mark EdwardsDate –