Job DescriptionWork Arrangement: This role is categorized as onsite. this means the successful candidate to report to the GM office full time.Your Role:Lead the CCA function for GM Egypt — own the aftersales strategy to deliver a leading customer experience, grow parts revenue and profitability, improve service retention, and continuously develop new business opportunities on a sustainable growth trajectory.What You'll Do:Develop and execute the CCA strategy aligned with regional and global priorities; lead on CX across the service networkDrive service retention across all MAC locations through targeted programs and process improvementsManage warranty, technical support, and training — ensure efficient operations and dealer technician readinessLead service operations including field management, service campaigns, and dealer performance monitoringGrow the parts business (wholesale, retail, IAM) — deliver top-line and bottom-line results; expand ACDelco brandLead product and business development: special applications, tires, lubricants, e-commerce, export opportunitiesOversee aftersales marketing, CRM, contact center, and roadside assistance operationsBuild, develop, and energize the CCA team; drive engagement and build a strong leadership benchYour Skills & Abilities (Required Qualification)Educational and Experience Background:Bachelor's degree in Engineering or Business (MBA preferred)7~10 years in automotive after sales, service operations, or parts management, 3+ years in senior leadership position.Skills & Abilities:Proven results in service retention, parts revenue growth, and warranty managementStrong understanding of service-lane economics, parts supply chain, and CX metrics (NPS, CSI, retention)Experience in aftermarket business development and strategic project managementP&L management experience with commercial acumenStrong stakeholder management across MAC, regional, and global CCA teamsFluent in English



About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Non-Discrimination and Equal Employment OpportunitiesGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visitHow we Hire.AccommodationsGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, emailus or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.