Formulate business strategy with others in the executive teamDesign policies that align with overall strategyImplement efficient processes and standardsCoordinate customer service operations and find ways to ensure customer retentionEnsure compliance with local and international laws (e.g. data protection)Oversee the implementation of technology solutions throughout the organizationManage contracts and relations with customers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsOversee expenses and budgeting to help the organization optimize costs and benefitsMentor and motivate teams to achieve productivity and engagementReport on operational performance and suggest improvements Proven experience as Head of Operations, Operations Director or similar leadership roleFamiliarity with all business functions including HR, finance, supply chain and ITExperience with implementing IT systemsKnowledge of data analytics and reportingGood with numbers and financial planningOutstanding communication and negotiation skillsExcellent organizational and leadership abilityAnalytical mindProblem-solving aptitudeBSc/BA in Business, Computer Science or other relevant field