Helpdesk Sr. Specialist

Minapharm Pharmaceuticals · Cairo, Egypt · Posted 2026-07-06

About MinapharmMinapharm Pharmaceuticals is a leading pharmaceutical company in Egypt and the Middle East with its subsidiary MigenTra Egypt the premier biopharmaceutical company in Africa with over 20 years of experience in cellular and bioprocess engineering. Headquartered in Cairo, Minapharm commercializes over 100 life-saving and life-enhancing products ranging from small molecules to complex genetically engineered proteins, with an impressive immunotherapy pipeline. Minapharm’s wholly-owned Berlin-based subsidiary, ProBioGen AG, is a world-renowned contract development and manufacturing organization (CDMO), a cell line-engineering specialist, and a provider of proprietary protein and viral vector technologies to large pharma and the global biotech industry. Minapharm has established an integrated business model making it to date the only gene-to-market biopharmaceutical company in the region. Minapharm employs a collective workforce of over 1400 individuals.Our Values:Diversity & RespectIntegrity & AccountabilityCollaborationLeadership & EmpowermentInnovation & Continuous LearningJob Summary: Assisting various departments across the Company with technical issues or questions relating to computer hardware or software devices.ResponsibilitiesInstall and configure computer hardware operating systems and applicationsMonitor and maintain computer systems and networksCommunicate with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issuesTroubleshoot system and network problems, diagnose and solve hardware or software faultsProvide support, including procedural documentation and relevant reportsFollow diagrams and written instructions to repair a fault or set up a systemSet up new users' accounts and profiles and deal with password issuesRespond within agreed time limits to call-outsWork continuously on a task until completion (or referral to third parties, if appropriate) 10. Conduct electrical safety checks on computer equipment.Job RequirementsExperience:Specialist from 1-3 years of relevant experience .Senior Specialist from 3-6 years of relevant experience Education:Bachelor’s degree Computer Science or Computer ManagementTraining:MCP,MCSA,CCNALocation: 10th of RamadanBenefits· Transportation provided.· Medical Insurance.· Life Insurance.· Profit share.Good Luck to All!

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About Minapharm Pharmaceuticals

Pharmaceutical Manufacturing

Minapharm Pharmaceuticals is an Egyptian pharmaceutical company manufacturing and marketing prescription medicines across therapeutic areas including immunology, oncology, neuroscience, and infectious disease. The company also operates biotechnology research and contract manufacturing services.

What you should know

  • Comprehensive Bioengineered Medicines: Employs over 1,400 people and manages a product portfolio of life-saving medicines ranging from small molecules to complex bioengineered proteins
  • Biotech Powerhouse: Operates as a leader in regional biotechnology through its German subsidiary ProBioGen, providing advanced cell line development and genetic engineering
  • Phase 1 Approval: Achieved a significant milestone in 2023 by receiving regulatory approval from Germany's Paul-Ehrlich Institute for a phase 1 clinical trial of its Adalimumab biosimilar

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