Company DescriptionJoin us at Accor, where life pulses with passion!As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.Hospitality is a work of heart,Join us and become a Heartist®.Job DescriptionTo report to duty punctually, in full uniform according to appearance and grooming standardsTo promote and maintain a positive working relationship at all times with all the Colleagues of the other outlets.To consistently offer professional, friendly and warm serviceTo demonstrate a complete understanding of policies, procedures and set service standards as outlined in Novotel Sharm El Sheikh handbook and Outlet Colleague Resource GuideTo follow all standards and directions as given by Outlet management and as outlined in the Job Task ChecklistTo have full knowledge of the menu, beverage lists in your outlet and all other special promotions taking place in the hotel.Knowledge of all menus and offerings are necessary in order to understand the server’s tasks on microsTo understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs Attend pre-shift, weekly and monthly meetings to continually improve the Guests experienceTo understand how to operate all the equipment used in the outletTo fully understand and follow the hotel’s recycling program and proceduresTo actively participate in all health and safety procedures for outlet and the entire hotelTo follow all of safety and sanitation policies when handling food and beverageCarrying out any miscellaneous duties and responsibilities as requested by Manager pertaining to total quality service delivery.QualificationsMust possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skillsMust be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist peopleProficient in the English language (verbal & written), Russian languages are an assetMust be able to handle a multitude of tasks in an intense, ever-changing environmentMust be flexible in terms of working hours, and able to work with little or no supervisionMust have the ability to assess and make decisions based on strong, analytical, problem-solving skillsAdditional InformationEmployee benefit card offering discounted rates in Accor worldwide.Learning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the world!