Hostess - Fairmont Gold

Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionFairmont Hotels is seeking a professional and gracious Hostess to join our Fairmont Gold team in Cairo, Egypt. As a Hostess, you will be the first point of contact for our guests, setting the tone for their exceptional experience at our luxury property. This role requires a warm, welcoming demeanor combined with impeccable organizational skills and a commitment to delivering outstanding service in a fast-paced, upscale hospitality environment.Greet guests with genuine warmth and professionalism upon arrival, creating a positive first impressionManage reservation systems and maintain accurate guest records and seating arrangementsCoordinate with front-of-house and kitchen staff to ensure seamless guest flow and optimal dining experiencesSeat guests promptly while considering special requests, accessibility needs, and dining preferencesProvide guests with menus, answer inquiries about dining options, and communicate wait times clearly and courteouslyHandle guest concerns and complaints with empathy and professionalism, escalating issues when necessaryMaintain the host stand area in an organized and professional mannerAssist with special events, functions, and VIP guest services as requiredMonitor restaurant capacity and manage waitlists efficiently during peak service periodsCommunicate effectively with team members to support overall operational excellenceUphold Fairmont Gold service standards and brand values in all guest interactionsQualificationsProven experience as a Hostess or in a similar front-of-house role in a luxury hotel or fine dining establishmentExceptional interpersonal and communication skills with the ability to engage guests from diverse backgroundsStrong organizational and time management abilities with the capacity to multitask in a busy environmentProficiency with reservation and point-of-sale systemsProfessional appearance and demeanor consistent with luxury hospitality standardsAbility to remain calm, composed, and solution-focused under pressureMultilingual capabilities (preferred, particularly Arabic and English)Knowledge of hospitality protocols and fine dining service standardsStrong problem-solving skills and guest-centric mindsetFlexibility to work varied shifts, including evenings, weekends, and holidays as requiredCultural awareness and sensitivity to international guestsAdditional InformationHotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.Physical Aspects of Position (include but are not limited to): Constant standing and walking throughout shift.Occasional ascending or descending stairs and ramps.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.