Company Description"Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionWe are seeking a professional and enthusiastic Hostess to join our hospitality team in Cairo, Egypt. As the first point of contact for our guests, you will play a vital role in creating a warm, welcoming, and organized dining experience. Working collaboratively with our restaurant management and service staff, you will ensure seamless front-of-house operations while maintaining the highest standards of guest satisfaction and service excellence. This position is ideal for a customer-focused individual with exceptional communication skills and a genuine passion for delivering outstanding hospitality.Welcome guests with warmth, professionalism, and personalized attention, setting a positive tone for their dining experienceManage reservations, seating arrangements, and guest flow to optimize table turnover while maintaining service qualityCoordinate closely with the restaurant management, service staff, and kitchen team to ensure smooth operations during all service periodsEscort guests to their tables, present menus, and ensure they feel comfortable and well-attended from arrival to departureHandle guest inquiries, special requests, and preferences with discretion, efficiency, and empathyMaintain accurate and organized reservation records, updating guest information in the booking system with attention to detailMonitor waiting times during peak service hours and communicate clearly with guests regarding estimated seating timesProvide personalized service for VIP guests and special occasions, ensuring memorable experiencesMaintain the cleanliness, organization, and professional presentation of the restaurant entrance and reception areasListen actively to guest feedback, comments, and concerns, escalating issues to management when necessaryUphold all hotel and restaurant service standards, grooming guidelines, and brand valuesSupport the wider food and beverage team in achieving operational excellence and guest satisfaction goalsDemonstrate flexibility and resilience in adapting to changing priorities and high-volume service periodsQualificationsExcellent level of EnglishPrevious experience as a hostess or in a front-of-house role within a restaurant, hotel, or hospitality establishment is preferredExcellent communication and interpersonal skills with a natural ability to engage warmly with diverse guestsStrong passion for customer service and the hospitality industryProfessional appearance, confident demeanor, and exceptional attention to detailProven ability to remain calm, organized, and courteous in a fast-paced, high-pressure environmentStrong organizational and time management skills with the ability to prioritize multiple tasks simultaneouslyBasic computer literacy and familiarity with reservation systems; experience with booking software is an advantageTeam-oriented mindset with the ability to collaborate effectively in a multicultural work environmentFlexibility to work shifts, weekends, and holidays as required by operational needsDemonstrated empathy and emotional intelligence when interacting with guests and colleaguesLegal right to work in EgyptKnowledge of Egyptian hospitality standards and cultural awareness is beneficialAdditional InformationHotel Overview: Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.Note: Customization may be included for any specific local or legislative requirements, such as work permits.Our Commitment To Diversity & InclusionWe are an inclusive company and our ambition is to attract, recruit and promote diverse talent.