Job SummaryWe are seeking a detail-oriented and customer-focused Hotels Reservation Agent to manage booking inquiries and ensure a smooth reservation process. The ideal candidate will have experience using hotel reservation systems and delivering excellent customer service.Key ResponsibilitiesHandle reservation inquiries via phone, email, and online channelsCreate, modify, and cancel bookings accuratelyInput and update guest data in the systemUpsell rooms, packages, and hotel servicesCoordinate with front office and other departmentsEnsure all reservations are recorded correctlyHandle customer complaints professionallyFollow up on pending bookings and confirmationsRequirementsMinimum 1 year of experience in hotel reservationsHands-on experience with :Opera PMS & Opera CloudVery good command of EnglishStrong communication and problem-solving skillsAbility to work under pressureFlexibility with rotational shifts