HR Shared Services Center | Total Rewards | Medical & Life Insurance – Associate | Contractor

About DeloitteWhen you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, Best Consulting Firm, and the Middle East Training & Development Excellence Award.Our PurposeDeloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.Our shared values guide the way we behave to make a positive, enduring impact:Lead the wayServe with integrityTake care of each otherFoster inclusionCollaborate for measurable impactDuring your tenure as a Senior in Total Rewards, you will demonstrate your capabilities in the following areas:Manage the day-to-day operations of the firm’s life and medical insurance programs, such as enrolling new joiners, transfers, and new members/dependents into the firm's insurance program, processing claims, and removing leavers. Ensure accuracy, timeliness, and regulatory compliance in everyday operations.Periodic monitoring of employee insurance bills, to ensure necessary updates are included in future bills. Highlight and document any changes.Periodic Validation of the enrolled members and dependents in the firm’s insurance program, and the employees who opted for flexible policies and promotions.Manage relationships with insurance carriers, third-party administrators, and other vendors to ensure high levels of service delivery and resolve issues and escalations on time.Provide guidance and support to employees and HR colleagues on benefits-related inquiries, total rewards cases, and escalations, serving as a subject matter expert on medical insurance programs.Following up on the employee insurance inquiries with the relevant stakeholders and helping them to obtain the resolution at the earliest.Closely collaborate with Total Rewards CoE to drive all the operational activities and work on assigned projects.Responsible for administering medical and life insurance programs, staying informed on total rewards-related knowledge base content, policies, and procedures.Leverage Human Resources and other systems and tools to manage benefit participation. Become an expert on the system/s that supports Total Rewards.Conduct regular audits and quality assurance checks of Invoices, documentation, and processes to identify discrepancies, errors, and opportunities for improvement.Leadership CapabilitiesBuilds own understanding of our purpose and values; explores opportunities for impact.Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent.Understands expectations and demonstrates personal accountability for keeping performance on track.Actively focuses on developing effective communication and relationship-building skills.Understands how their daily work contributes to the priorities of the team and the business. QualificationsBachelor’s degree in human resources, Business Administration, Health Administration, or a related field; master’s degree or relevant certifications preferred.Preferably with 1 to 2 years of progressive experience in benefits administration, with a focus on medical insurance and healthcare benefits managementKnowledge of best practices in HR management is essential.Technical ability and computer literacy (Word, Excel, PowerPoint, Microsoft Management) recommended.Experience in ServiceNow administration is an added advantage.Ability to communicate professionally with partners and high-level executives. Strong presentation skills are considered a plus,Detail-oriented and conscientiousExcellent organizational, communication, and time-management skillsFluency in English (reading, speaking, and writing). Preference for bilingual candidates (Arabic/English)Minimum 1-2 years of experience in Total Rewards vertical including HR experience, preferably in a multinational firm.