IFS - Tech Majlis - Senior Associate

About UsWith offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.Line Of Service OverviewInternal Firm Services (IFS) is the trusted foundation of PwC, delivering innovative managed services and operational capabilities that enable our clients’ evolving needs. A career in IFS offers diverse opportunities across Human Capital, Finance, Technology, Clients & Markets, Marketing & Communications, Risk & Quality, Partner Development, Office Management, and Managed Services. We don’t just support the business—we shape it, driving strategies and initiatives that power growth and transformation across PwC Middle East.Business Unit OverviewTechnology at PwC Middle East powers innovation and agility across the firm. We provide cutting-edge solutions in cloud, cybersecurity, and enterprise applications to enable seamless operations. Our tech teams simplify complexity, enhance productivity, and deliver secure, scalable platforms—while also providing responsive IT support to our people—helping PwC stay ahead in a rapidly evolving digital landscape.How You’ll ContributeCountry Interaction/Incident ManagementImplement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidentsRoute requests for help to appropriate functions for resolutionInform users, customers and key stakeholders of progress towards service restoration.Ensure that resolved incidents are properly documented and closed. Analyze causes of incidents, inform service owners to minimize probability of recurrence, and contribute to service improvement.Country Customer SupportDesktop L1 NetworkL1 Collaboration L1 Printers Receive and handle requests for support, following agreed procedures. Log incidents and support requests and maintain relevant records. Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution.Country Training ChampionPerform country training sessions.Country Customer SatisfactionEnsure that customers have a positive experience with TechMajlis service.Country Project SupportAssist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner.Assist in planning and managing new office build outs, and office movesCountry Asset Control ManagementUse agreed procedures to create and maintain an accurate register of assets.Perform activities related to the administration of assets.Produce routine reports to assist asset management activities and decision-making.What You’ll BringYears of experience 4-5Education: IT Information technology. Designations & Certifications Information Technology, Computer Science.Technical Skills: Microsoft 365, Windows Troubleshoot, Installation Application, Ability to support or participate in technology risk reviews for systems, projects, or applications, Awareness of cloud fundamentals, AI services, Ability to guide users through technical steps and resolve escalated incidents.Soft Skills: Communication & Presentation Skills, Teamwork & Collaboration, Time Management & Multitasking, Critical Thinking & Problem SolvingLanguage Skills: English and Arabic.How You’ll Make a DifferenceAt PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.Why You’ll Love Working at PwCAt PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.