About noonWe’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Technical Support Specialist who can help us move even faster.noon’s mission: Every door, every day.Responsibilities:Act as the primary technical point of contact for partners and developers integrating their systems with our e-commerce integration platform.Troubleshoot, investigate, and debug complex integration issues involving RESTful APIs, webhooks, and third-party plugins.Provide clear, timely, and empathetic technical support to partner stakeholders via ticketing systems, email, or chat.Triage and escalate critical bugs or platform issues to internal engineering and product teams with detailed reproduction steps.Help maintain and improve external-facing integration documentation, developer guides, and FAQs.What you'll need:4+ years of proven experience in a technical support, integration engineering, or partner-facing technical role.Full fluency in both Arabic and English (excellent written and verbal communication in both languages).Proven experience in a technical support, integration engineering, or partner-facing technical role.Strong foundational knowledge of web technologies (REST APIs, JSON, XML, HTTP requests, webhooks).Experience with e-commerce integration platforms, payment gateways, or SaaS integrations is highly preferred.Excellent problem-solving and analytical skills with the ability to read technical logs and identify root causes.Outstanding written and verbal communication skills to effectively translate complex technical concepts to both technical and non-technical audiences.Who will excel?You will excel in this role if you are a proactive problem-solver with a customer-first mindset.A great fit for our team is someone who is initiative, patient, and driven to dive deep into code or logs to find the "why" behind an issue.You should be highly collaborative, as you will constantly bridge the gap between our external partners and our internal engineering teams.Our work setup is fast-paced and requires a high degree of self-management, so someone who communicates clearly, manages expectations well, and thrives in a dynamic technical environment will be incredibly successful here.
noon is a digital ecosystem of products and services that are built in the region.
What you should know
40,000: noon operates with ~40,000 delivery drivers across the region
Built for the Middle East: Unlike global players adapting to the region, noon was designed for MENA from day one
Regional Logistics Network: Operates over 100 fulfillment centers across the Middle East to ensure rapid delivery
How they work
Mission First (Ownership) — noon's culture code centres on putting the mission ahead of the individual. Nooners describe themselves as building something larger than themselves, carrying a high sense of ownership, responsibility and proactiveness toward customers, sellers and colleagues.
Customer Obsession — Putting the customer at the centre of every decision — a foundational noon principle.
Recent update
Investing in One of the Region’s Most Advanced Logistics Networks. noon is building large-scale logistics hubs and fulfillment infrastructure designed to power millions of orders with speed and reliability. These investments are transforming how products move—from warehouse to doorstep—…