Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionWe're looking for a detail-oriented and collaborative IT Coordinator to join our growing technology team in Cairo, Egypt. In this role, you'll serve as a key support resource, ensuring our organization's IT infrastructure runs smoothly and efficiently. As an IT Coordinator, you'll be the bridge between our technical team and end-users, providing responsive support, coordinating IT initiatives, and maintaining our systems with precision and professionalism. If you're passionate about technology, thrive in a collaborative environment, and enjoy helping others solve technical challenges, we'd love to hear from you.Provide first-level technical support to end-users via phone, email, and in-person, troubleshooting hardware, software, and connectivity issues in a professional and friendly mannerLog, track, and prioritize IT support requests using ticketing systems, ensuring timely resolution and clear communication with users throughout the processAssist with the installation, configuration, and maintenance of computer hardware, peripherals, and software applications across the organizationCoordinate IT onboarding and offboarding processes for new and departing employees, ensuring systems access and equipment are properly managedMaintain accurate documentation of IT assets, inventory, and system configurations, supporting analytical decision-making and compliance requirementsPerform routine system maintenance tasks, including software updates, patches, and security protocols, to ensure optimal performance and data protectionSupport the coordination of IT projects and initiatives, working collaboratively with team members to meet organizational goals and timelinesAssist in network monitoring and basic troubleshooting to identify and resolve connectivity issues efficientlyProvide user training and guidance on IT systems, software applications, and best practices to enhance organizational capabilityPrepare detailed reports on IT support activities, system performance, and recommendations for process improvementsMaintain a customer-focused approach, ensuring all interactions reflect our commitment to service excellence and user satisfactionAdhere to IT security policies and procedures, promoting a culture of data protection and compliance across the organizationSupport special IT initiatives, system upgrades, or organizational technology projects as assignedOther duties as assigned to support the IT department's mission and organizational objectivesQualificationsRequired Qualifications:Minimum 2 years of experience in IT support, help desk, or technical support rolesStrong proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systemsExcellent communication skills in English, both written and verbal, with the ability to explain technical concepts to non-technical usersSolid understanding of computer hardware, software, and basic networking principlesExperience with IT ticketing systems and help desk softwareStrong organizational and time management skills with the ability to prioritize multiple tasks effectivelyDemonstrated problem-solving abilities and analytical thinkingAbility to work collaboratively within a team environment and support colleagues with a positive, customer-focused attitudeAttention to detail and commitment to maintaining accurate documentation and recordsPreferred QualificationsDiploma or degree in Information Technology, Computer Science, or a related fieldCompTIA A+, Network+, or similar IT certificationHelp desk or IT support certificationExperience with remote support tools and softwareFamiliarity with basic network troubleshooting and connectivity issuesExperience with IT asset management systemsKnowledge of IT security best practices and data protection protocolsPrevious experience in a corporate or organizational environment