Job Summary:We are looking for a customer-focused Help Desk Specialist to provide first-line technical support to end users and ensure timely resolution of IT issues. The role includes troubleshooting hardware, software, network, and user account problems, logging incidents, escalating complex issues, and maintaining accurate support documentation.Key Responsibilities:Provide first-line technical support to users via phone, email, remote tools, or in person.Log, track, and update support tickets in the help desk system.Troubleshoot hardware, software, printer, and basic network issues.Escalate unresolved or complex incidents to the appropriate IT team.Follow up with users to confirm issue resolution and ensure user satisfaction.Support installation, configuration, and maintenance of desktops, laptops, and standard business applications.Assist in user account setup, password resets, onboarding, and offboarding tasks.Maintain documentation, knowledge base articles, and standard support procedures.Monitor recurring issues and report trends or improvement opportunities to management.Requirements:Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field is preferred.Proven experience in help desk 4-6 Years, service desk, or technical support is an advantage.English language is MUST.Good knowledge of Windows operating systems, Microsoft Office, basic networking, and common IT hardware.Familiarity with ticketing systems and remote support tools.Strong problem-solving, communication, and customer service skills are essential.