About Paymob Paymob is a leading FinTech company revolutionizing payment solutions in the MENA region. At Paymob, we believe in enabling businesses to thrive by offering secure, innovative, and scalable tools that simplify payments for everyone. We’re proud to power millions of transactions for some of the biggest names in the region, with a team of innovators spread across Egypt, UAE, KSA and Oman.We foster a value driven culture focused on continuous learning, empowering our people, and collaborating as one global team to create real impact.Job purpose:Provide first-line technical support to end users by troubleshooting hardware, software, and network issues. Ensure smooth day-to-day IT operations and deliver timely and effective solutions to maintain business continuity.RESPONSIBILITIESRespond to user inquiries via tickets, calls, or emails in a timely manner.Provide first-level support for all IT-related issues (hardware, software, network).Troubleshoot and resolve technical issues or escalate when necessary.Install, configure, and maintain desktops, laptops, printers, and software.Manage user accounts, access rights, and permissions.Support onboarding/offboarding (device setup, access provisioning).Track and document issues using ticketing systems.Follow up with users to ensure issue resolution and satisfaction.Maintain IT inventory and asset tracking.Ensure adherence to IT policies and security standards.REQUIREMENTSBachelor’s degree in information technology, Computer Science, or related field.1-3 years of experience in IT Help Desk or Technical Support.Strong knowledge of Windows OS and basic networking concepts.Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshservice).Basic understanding of hardware troubleshooting.Knowledge of Microsoft Office 365 and common business applications.Understanding of Active Directory and user management.Good problem-solving and troubleshooting skills.BENEFITSWe offer competitive compensation packages and performance driven incentive programs.We offer a flexible hybrid work model that supports both in office collaboration and remote productivity.We invest in continuous career coaching to support your growth and long-term development.We collaborate across borders, embracing diversity and shared success.
Paymob is an Egyptian payments and financial services company providing payment acceptance, gateway, and merchant lending services to businesses across the MENA region. The company processes online and in-store payments for thousands of merchants across Egypt and the GCC.
What you should know
350,000+ Merchant Network: Serves nearly 350,000 merchants across the MENA-P region including major brands like Uber, LG, and IKEA
Dominant Market Leader: Processes over 85% of digital wallet transactions in Egypt and offers more than 50 different payment methods
3 Student Founders: Founded in 2015 by three entrepreneurs who started the company while studying at the American University in Cairo
How they work
Empower merchants — Build the operating system that lets MENA merchants accept payments and grow - merchant-first lens.
Move fast — Fintech in MENA is a winner-takes-most game - speed of execution is the moat.