Provide IT support to all customers in a solution center setting.Provide the necessary information in the ticket in the event the ticket is passed to another solver group.Triage and troubleshoot tickets submitted.Change and reset passwords on information systems.Provide desktop software application assistance.Resolve trouble tickets while interacting with the user, First Call Resolution or escalate to other support entities. Bachelor's degree in information systems / computer science.Prior experience in IT Service Management Ticketing tools and process is preferable.Fresh Graduate/ 0 to 2 years of experience.Ability to work well with others in pursuit of business aims / ability to work under pressure.