We are looking for an IT Service Desk II professional to manage daily service desk operations. You will be the primary point of contact for technical support, ensuring excellent customer service by troubleshooting, prioritizing, and resolving incidents and requests efficiently.Key ResponsibilitiesEnd-User Support: Provide remote and direct technical support for software, desktop applications, password resets, and system access.Incident Management: Handle IT service requests via the ticketing system, ensuring timely resolution within SLAs, and escalating complex issues when needed.System Administration: Manage Active Directory (AD) user accounts, security groups, and Group Policies (GPOs).Documentation: Log all ticket details, troubleshooting steps, and fixes accurately within the IT Service Management System.Required QualificationsEducation: Bachelor’s degree in Computer Science, IT, or a related field.Experience: Minimum 2 years in an IT Service Desk or enterprise IT support environment.Language: Minimum English B1 level.Technical Skills:Strong knowledge of Windows OS and Active Directory administration.Working knowledge of Azure Entra ID, Microsoft 365, Intune, and Tanium.Soft Skills: Excellent troubleshooting, problem-solving, and communication skills.Preferred PlusFamiliarity with ITIL principles.Relevant certifications (CompTIA A+, Network+, CCNA, or Microsoft certifications).How to ApplyInterested candidates can submit their updated CV directly