Key ResponsibilitiesConduct regular quality audits and assessments on German-language transactions/interactions.Analyze performance data and identify areas for process improvement.Utilize Excel and Run Charts to track performance metrics, identify trends, and visualize variations over time.Collaborate with team leads to provide constructive feedback and actionable coaching insights.(Preferred) Build or maintain Power BI dashboards to streamline quality reporting.What We Are Looking ForExperience: Minimum of 6 months of experience in a Quality Assurance or data-driven analytical role.Language Skills:German: B2+ or higher (excellent written and verbal communication).English: B2 or higher (working proficiency for internal communication).Technical Skills:Strong proficiency in Microsoft Excel (data manipulation, formulas).Proven experience working with Run Charts for data trend analysis.Knowledge of Power BI is a strong plus.What We OfferWe believe in taking care of our team both inside and outside the office. Here is what you can expect:Work Flexibility: A balanced hybrid work model.Health & Security: Comprehensive medical insurance coverage.Commute Made Easy: Company-provided transportation or allowance.
Teleperformance (TP) is a French multinational digital business services and customer-experience company. The group operates contact centers, content moderation, and back-office services in more than 90 countries, with multiple delivery sites in Egypt.
What you should know
High Transaction Volume: Processes approximately 50 million transactions annually across its platform
Vast Payment Network: Operates more than 3,000 retail touchpoints for digital services and payments
Digital Transit 101: Initially established its presence by focusing on the digitalization of public transportation ticketing systems