MAC for Mobility Manufacturing · Al Jizah, Egypt · Posted 2026-04-08
About the Job:Provide first and second-level IT support within a manufacturing plant, ensuring stable operation of corporate IT systems and reliable connectivity to production systems (IT/OT environment).Key Responsibilities:Provide IT support for office and factory users (hardware, software, Windows).Manage users and access via Active Directory.Support Microsoft 365 and email services.Troubleshoot LAN connectivity (active & passive) and endpoint issues.Perform first-level troubleshooting for SAP-related incidents and route the cases to the right SAP domain when required.Support MES and shop-floor terminals.Assist in basic application/system changes where applicable.Coordinate with automation teams for PLC/SCADA workstation connectivity issues.Follow IT security policies and access control procedures.Qualifications:Bachelor’s degree in computer science or computer engineering, or related field.Minimum of 3 years of experience in IT Support / Technical Support / System Support.Knowledge & skills in the following: Windows troubleshooting, Active Directory, basic networking, Hardware & printer support, Microsoft Office, basic cybersecurity awareness, basic programming/system logic knowledge.Fluent in English (spoken & written)Important Clarification:Experience across all IT Ecosystem different domains is not required.We are looking for candidates with strong IT fundamentals, adaptability, and willingness to learn.Candidates are Expected to Have:Solid foundational knowledge and experience in one or more relevant IT areasStrong troubleshooting and analytical skills.Willingness to learn manufacturing systemsFlexibility to adapt and support evolving business needsAbility to grow within an integrated IT/OT environment